850.939.1774
I am seeking a position that will continue to allow me to expand my skill sets and promote my growth within the Information Technology field. In addition to this, I would very much like to be part of a cohesive team that provides solid end user support meeting short and long term corporate/mission goals and objectives.
(Microsoft) MCT, MCSE, MCSA,
MCDST, MCP
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Managing People (
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CCA Citrix Certified Administrator 2001
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Master Coaching 2004
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Disaster Recovery and Planning 2004
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Technical Writing 2004
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WWW Concepts 2004
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Business Communication 2004
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In
Residence:
922
– Supporting WinNT Core Technologies 868
– Exchange Server
801
– Networking Service and Support 771
– Core Technologies of Exchange Server
689
–
520
+ 525 – Intranetware (Netware) 4.11 System and Advanced System Administration
Ethernet 802.3 (General Standard – with
Technical specifications)
Cabletron
Spectrum Element Manager 2.0
Windows
2K and 2K3 Courses: 2152, 2285, 2151, 2153, 2154, 2274, 2275, 2276, 2277, 2285,
2261, 2262
(Alternate training list available upon request)
·
B.A., Major: Information Systems Management Minor: Business
and Management, with special emphasis on Information Management and computer
applications. Expected end of 2005.
·
A.A.S., Logistics Management, Community College of the Air
Force, 1992
·
Fully
capable of the administration, servicing, troubleshooting, and programming of
new and existing systems with operating platforms such as DOS 2.1 - Current,
Novell, NT, Windows 3.1 – 2003 including server, Unix and Linux.
·
Trained
to set-up, support and administer Peer to Peer networks, LANs, WANs, and
wireless network environments including a wide range of hardware and applicable
software.
·
Experienced
with server and end user account / support automation through the use of batch,
scripting and light programming. Heavy
emphasis on Active Directory and NDS, have completed multiple implementations.
·
Software
experience which includes but not limited to: Norton Antivirus (all versions),
Norton Utilities, McAfee Antivirus (all versions), MS Office (all versions),
In-house developed software, FTP software, telnet use, Visio/Visio 2000-3,
FrontPage, Corel and MS Visual Studio 6 with .NET programming and utilization.
·
Experienced
in programming languages and applications to include but not limited to: Perl,
CGI, HTML, Java, Access, Visual Basic, C/C++, MS scripting and or macro
building, PHP, and ASP.
·
Wide
range of server/workstation backup software, Exchange Server, Lotus cc-Mail,
computer image creation.
·
Well
versed in troubleshooting hardware which includes: network hubs, routers, thin
net, cat5 and Fiber Optic cabling, coax and RJ11 & RJ45 connections, PCs,
laptops, network interface cards, hard drives, scanners, printers, modems,
mice, monitors, handheld devices including Palm and Microsoft versions.
·
Evaluator
and tester of new hardware and software products providing smart solutions for
end users, and for better network performance and design issues. Thorough
testing prior to roll-out of sophisticated IT deployments.
·
Have
developed and maintained interactive Internet web, including Intranet, sites to include secure E-Commerce, accessed
daily by thousands. Have established and
managed public and private computer bulletin boards.
Instructor/Technical
Services Engineer (9/2004-Current) Pensacola/Ft. Walton Beach,
·
Position entails teaching official
Microsoft curriculum preparing students for Microsoft 2003 Desktop Support
Technician, Microsoft System Administration and Microsoft Engineers. Customer
support/solution consulting. Instruction on topics ranging from end user PC
support through and including WAN solutions via software and hardware tools and
technologies.
Information
Technology Manager (9/2002-6/2004)
·
Prepared annual and long-term technology
budget. Established, planned, directed, and administered the overall policies,
long term goals, and managed the daily operations for the IT department. Determined the organization's long-term
systems needs and hardware acquisitions to accomplish the organization's
business objectives.
·
Analyzed the needs of departments and
established priorities for feasibility studies, systems design and
implementation developing new and/or modifying the company's IT processing
systems.
·
Created formal and informal training sessions and materials for IT
staff and AIC personnel on a quarterly basis and as upgrades to software and
hardware occurred.
·
Managed a team of telecommunications
technicians and administrators who maintained and supported data, voice and
video communication systems within the organization. Managed corporate World
Wide Web presence.
·
Responsible for operation of servers,
hubs, routers, switches and peripheral information system equipment and for
developing schedules for equipment upgrades and/or replacement.
·
Developed and implemented information
security standards and procedures.
·
After first year employment built 5 new
corporate networks and saved the company over $200,000 in costs.
·
Personally
installed and configured Cisco appliances including the 1700 and 2600 series to
provide corporate
·connectivity and World Wide Web internet
presence.
Network
Engineer (6/2001-7/2002)
·
Computer/Network/Security consultant
provided a wide range of network solutions and support to both large and small
businesses including local area and wide area networking.
·
Installed configured and optimized Cisco hardware appliances to
include 7200, 2600, 1700, 800 series and PIX installation/configurations.
·
Provided initial documentation, training
and follow up training to customers addressing any newly established technology
and procedures implemented by Wavenet.
·
Operating System support to include but
not limited to server and/or workstation support, networking connectivity
design proposals upgrades and or installs, networking security software,
configurations and installations.
·
Software support to include but not
limited to Citrix, Symantec Firewall and Virus protection, Microsoft desktop
operating systems and servers, Novell servers and desktop applications.
Director
of Information Technology (11/2000-6/2001)
·
Responsible for analyzing computer and
technological needs of 5 separate departments ranging from development to
sales/ marketing and daily operational needs.
·
Established priorities for feasibility
studies, systems design and implementation to develop new and/or modify the
company's information processing systems.
·
Set strategic direction regarding
purchase, installation, and support of computers and technology in keeping with
corporate goals. Saved implementation costs of over $500,000 within the first
three months of employment.
·
Managed the technical and computer
services office which supported corporate functions; local and wide area
networking, employee information services both in house and remote. Personally
configured and oversaw contracts managing corporate LAN and WAN connectivity
appliances to include Cisco 2600 connectivity with ISP.Managed corporate World
Wide Web site.
·
Prepared annual technology budget, oversaw
the development of all administrative information systems needs and future
plans. Monitored all computer expenditure and inventories.
·
Managed special projects involving computers,
networking, software development, and related technologies.
Unit Comm and Network Liaison/Advisor (2/2000-12/2000) 623
AMSS Ramstein AB,
·
Advisor/instructor
to System Workgroup Administrators on all PC, network & communication issues.
·
Liaison
for all Communication coordination for future requirements driven by Ramstein,
Rhein Main Initiative project.
Coordinated local communication requirements with contractors and
Architecture/Development teams.
·
Coordinated
approval for current building and new projected building plans/designs of local
AMC (Air Mobility Command) communication infrastructure, to include data
transfer abilities with all AMC European Theater sites.
·
Developed
corporate policies and procedures relative to telecommunications as it pertains
to local and higher headquarter agenda.
Revised and maintained local network Certifications and Accreditation
packages.
Network Manager (1998-2/2000) 623 AMSS Ramstein AB,
·
Developed
a detailed and comprehensive formal training program for all staff in the
computer room to include lesson plans, continuity package, study guide and
administered quizzing system to validate user training and increase
accountability. Saved over $300,000 in formal training costs providing in-house
training.
·
Managed
a staff of 16 telecommunication technicians, 400 PCs, 5 file servers, 1
Intranet server, 2 World Wide Web servers, 700 users in 13 buildings spread
throughout the Ramstein AMC complex.
·
Effectively
managed all hardware supporting the Squadron and Group, to include routers,
hubs and all voice and data moving equipment.
Equipment in use totaled over 4 million dollars.
·
Project
management and coordination with Unit Commander direct reporting to include:
Recommended upgrade communication
systems availability for local and field personnel.
Advised and acted on current and future
security issues as relates to all connectivity.
·
Assisted
in the management of a team of 16 telecommunication technicians, 400 PCs, 5
file servers, 1 Intranet server, 2 WWW servers, 700 users in 13 buildings
spread throughout the Ramstein AMC complex.
·
Performed
all duties of system administration for NT and Novell file servers and backup
management administration to include 2 Linux Redhat WWW servers, one in service
as unit firewall.
·
Helpdesk
operation and management, computer set up and configuration, technician
supervisor and trainer, user trainer, software and hardware acquisition,
complete network documentation including site accreditation.
·
Trained
users in complex topics including that of HTML programming and WWW site
maintenance.
·
Maintained
records outlining completed tasks, assignment of job tasks, duty schedules and
plans for future implementations.
Maintained training records, performance reports and pay schedules for
employees.
·
Troubleshoot
network problems to include but not limited to: network cards, cabling, router,
repeater, patch panels, hubs and related software issues. Researched intermittent speed issues and
provided solutions.
·
Light
programming for automation and end user application support to include DOS
Batch, Perl, C/C++, HTML, Java, Visual Basic, MS scripting and or macro
building, and all Microsoft Office applications.
Squadron Small Computer Manager (1987-1994) Transportation Squadron, Eglin AFB,
·
PC and
software point of contact for 350 users and 105 computers to include remote e-mail
connectivity.
·
Software
and hardware acquisition, setup and installation, end user trainer and
application support specialist.
·
Troubleshot
all PC issues to include upgrade, repair/replacement, and warranty work
coordination.
·
Create
simple databases, spread sheets and slide shows to improve and increase
automation abilities for the end user and their individual environments. Automated all daily, weekly, monthly and
annual data reports.
·
Base
CERT (Computer Emergency Response Team) member, providing virus detection and
eradication solutions for over 4000 base users.
Responded night or day to any malicious computer program threatening
base data.
·
During
tenure at Eglin, taught over 800 in residence - mobility classes, totaling over
7000 students.
A list of
professional and personal references will be supplied upon request.
